Privacy Policy

Last updated: 13 August 2026

This policy explains how Hong Kong Tensor Technology Co., Limited handles personal data when you visit datatensor.uk or use a Datatensor consumer application. A product may provide an additional notice where its features require more specific information.

1. Information we collect

Depending on the service and the choices you make, we may collect:

• Account and contact details, such as an email address, when an account is required.
• Content you choose to create, organise, upload, synchronise or process with a service.
• Device, browser, language, diagnostic and security information.
• Basic usage events needed to operate, protect and improve a product.
• Messages and attachments you send when requesting support.

We do not collect information merely because it may be useful later. Product-specific screens describe optional permissions before access is requested.

2. How we use information

• Provide requested features, including organisation, synchronisation, backup, retrieval and personal assistance.
• Authenticate users, prevent abuse, diagnose failures and maintain service security.
• Respond to support and business enquiries.
• Understand aggregate product performance and improve usability.
• Comply with applicable law and enforce our terms.

3. AI-assisted features

Some products may offer AI features such as classification, summarisation, retrieval or drafting. When a feature sends content to an AI service, the product will identify the purpose and relevant controls. We use submitted content to provide the requested result and apply product-specific retention settings. AI output may be inaccurate; users should review important results.

4. Cloud storage and service providers

Where cloud features are enabled, data may be processed by hosting, storage, analytics, customer-support or AI providers acting for us. We select providers for a defined purpose, limit the data shared, and require suitable confidentiality and security commitments. International processing may occur subject to appropriate safeguards.

5. Legal bases

Where required, we process data to perform a contract, pursue legitimate interests such as security and product improvement, comply with law, or on the basis of consent. You may withdraw consent for future processing where consent applies.

6. Retention and security

We retain personal data only while needed for the stated purpose, account operation, dispute resolution or legal obligations. Retention varies by product and data type. We use proportionate technical and organisational measures, but no online service can guarantee absolute security.

7. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, withdraw consent, or receive a portable copy of certain data. Product controls should be used first where available. You may also contact us. We may need to verify your request.

8. Children

Our general services are not directed to children under 13, or a higher minimum age where local law requires it. We do not knowingly collect personal data from a child without appropriate authorisation. Contact us if you believe this has occurred.

9. Website, cookies and links

This website may receive standard server logs needed for delivery and security. If we introduce non-essential analytics or advertising cookies, we will provide the controls required by applicable law. Links to third-party sites are governed by their own policies.

10. Changes

We may update this policy as products or legal requirements change. We will publish the revised date and provide additional notice when a material change requires it.